I have submitted a claim to repwest about water leak in the u-haul truck as results damaging an expensive sound equipment. When I returned the truck to final destination I brought the water leak issue to the agent's attention but he refused to listen and suggested I make a claim to repwest. So I did it. Repwest agent acted unprofessionally, ignoring my calls, delaying responses via e-mail in the acceptable time frame. Finally, I got lucky after many attempts to speak with the agent, she informed me that they won't cover the damage of my property caused by water leaks in the u-haul rental truck and I have to deal with it by myself, suggesting to contact initial rental office. And this is after I purchased savemove insurance at the first place which indicated cargo protection - coverage for your possessions. Insurance agent stated that there is no water leaks reported by the office of destination which refused to listen to my complaint. Alarming enough, that I brought water leak issue to attention of the agent of u-haul office of destination but agent refused to listen to my complaint. Is this kind of scheme?