I was a new customer and my one year "special pricing" expired. I received a small notice on my printed monthly bill. I called to asked how much my cable would be increasing. The lady told me that she didn't know. I said it was a sad day when I call a service company any they can't tell me how much my next bill is going to be. Is there anyone there that can tell me how much my cable only service is going to increase. I was put on hold but she did find someone to tell me that it would be increasing $17 per month. So that would be $69 per month for basic and classic service only. I told her I would be discontinuing my service as soon as my current billing period was up. A few days later I received a mailer from Insight with a special pricing of "TV and High-Speed Internet Bundle for $65 per month, no contract required." I called to get the packaged advertising that was mailed to me. Whitney said that the pricing was only for new customers and I could not have the pricing. She said that if I was inactive for 30 days then I could have the special pricing. I said so if you would rather lose a customer for 30 days rather than give them the special pricing for one month difference? She said yes. I asked for a supervisor. She said the lady before you asked for a supervisor too and the supervisor cannot approve the $65 pricing either. This is NOT customer service. This is bullying because they know they are the only cable company in our area!! I'll be dropping them for good!