A friend of mine referred me to virgin active and the said particular saleman, who called me and told me about the promotions that were happening at virgin active. He called me for an entire week telling me the promotion was R75 to join and I will get the month of June and July free and start paying in August the once of fee of R919 and my monthly fee which is what we agreed upon. He also mentioned to me that it will be access to all virgin actives besides classic and when I decide to downgrade to just one gym, I can let him know in July before the debit goes off my account and he will sort it out for me. I could only make it to the gym to sign up two days before the promotion ended which was fine. Once I had signed up and my account was debited, Ii was still under the impression it was for R75 only to see my message showing R919 was deducted right there and then. Upon approaching the saleman the same time, he said he thought I wanted to activate the vitality all at once which he didn't bother to ask me at all. When I explained to him I did not budget for this at the time he said he will call his manager and see what can be done. The manager on the other hand seemed uninterested, said there wasn't anything he could do and his hands were tied. If he cancelled the contract it could only be done on the Monday as the call center was closed and by then the promotion would be over and he was to call head office and give me feedback as he acknowledged it was a fault on their side. Few days later the saleman called and said that there isn't anything they can do besides to give me a bag and bottle to compensate for my troubles. I let it go as I understood that these things happen since we are human. Today being the end of July, I asked him to downgrade me to just The Pavillion gym only to be told that I need to pay a once of fee of R200 to do this. This was never told to me at the outset!!! Had I known when I signed up, at that point I would have already restricted my access to the gym I want to use instead of now paying to do this. When I told him this was not told to me, he said he is very transparent about these things yet he also never told me he is debiting R919 from my account. Upon telling him I will be now lodging a formal complaint, his response was alright ok. The nerve. And to think I have given him referrals and myself work for a franchise of Discovery and if this could happen to me, how many of our clients is this happening too. Yes they say we are given the copy of the t's & c's but should all of this also not be disclosed upfront to clients?? As a saleman you are there to create a relationship with a client and give them a a great experience yet all it seemed like, this guy just wanted to make a sale and get his commission at the end of it and didn't care how he had to do it. He even told me about a competition that was running and I needed to add 5 peoples names on a card for the competition only for one of those people to phone me and tell me that he has been phoning them and pestering for them to join. He again didn't tell me that he was going to be calling these 5 people. What transparency is this? Who would actually be dealing with all of this since the manager also doesn't care much. Now I'm left to cough up more money to pay a fee to downgrade which again puts me out of budget and I'm told nothing can be done to waive it. This is unacceptable and totally disgusting for a gym with such high standards. Everything should be disclosed upfront to every gym member when joining! I want some feedback on what is going to happen going forward with the lack of communication from the saleman and manager. My contact number is [protected]