15 Feb, 2018 → by ClaimboUser991104
Incompetent Workmanship, Lousy Customer Service

2

This company is pathetic. Bought 4 new tires with a front end alignment (even though the car drove straight with old tires) 6 mos ago. Big mistake. When I left their shop the car started pulling left. Took it back & they refused to even check it and said the front end was within spec. BALONEY. This car has always driven straight after every alignment. Decided then & there never to do business with them again. But wait, it gets better. A week ago one of the tires lost 10psi pressure (I frequently check my tires). I found a nail in the tread and took it back for their free repair warranty. When I got the car back home I decided to inspect it for myself. And guess what, the idiot at Schwab had cross-threaded one of the lug nuts when he gunned it on making it impossible for me to remove, so back to the shop again. Of course the bird-brain service guy denied doing it, the *** He did however replace the stripped stud & lug for nothing. So now my tire problems were over, so I thought. Boy was I wrong. Two days later I stopped at an out-of-town gas station and happened to notice the repaired tire looked low on air. I checked it with my gauge and sure enough it was 20 psi low. I figured that either the Schwab guy did a shoddy patch job or I had picked up another nail. I took it to the local Schwab dealer there and they actually admitted that the leak was caused by a poor repair job. Swell… Not once during any of these instances did they admit their errors or even apologize. Like I said, this company is just pathetic.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Les Schwab Tire Centers you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.