15 Feb, 2018 → by ClaimboUser991104
Incompetent Workmanship, Lousy Customer Service
2
This company is pathetic. Bought 4 new tires with a front end alignment (even though the car drove straight with old tires) 6 mos ago. Big mistake. When I left their shop the car started pulling left. Took it back & they refused to even check it and said the front end was within spec. BALONEY. This car has always driven straight after every alignment. Decided then & there never to do business with them again. But wait, it gets better. A week ago one of the tires lost 10psi pressure (I frequently check my tires). I found a nail in the tread and took it back for their free repair warranty. When I got the car back home I decided to inspect it for myself. And guess what, the idiot at Schwab had cross-threaded one of the lug nuts when he gunned it on making it impossible for me to remove, so back to the shop again. Of course the bird-brain service guy denied doing it, the *** He did however replace the stripped stud & lug for nothing. So now my tire problems were over, so I thought. Boy was I wrong. Two days later I stopped at an out-of-town gas station and happened to notice the repaired tire looked low on air. I checked it with my gauge and sure enough it was 20 psi low. I figured that either the Schwab guy did a shoddy patch job or I had picked up another nail. I took it to the local Schwab dealer there and they actually admitted that the leak was caused by a poor repair job. Swell… Not once during any of these instances did they admit their errors or even apologize. Like I said, this company is just pathetic.