I ordered a jacket, and recieved a GoPro charger. I get ahold of them and was told I can bring the charger to the store here in town and they'll order me the jacket again. Well, my life is a little hectic and I wouldn't have time to do that anytime soon. Meanwhile, they have literally 3 jackets left in stock of the size/color I wanted. So if I didn't do it soon, I'd lose out on the jacket that I should have already been wearing at that point. So I ask if I can just get a promo code for the 20% off promo they had going at the time, and I'll just reorder the jacket to avoid it selling out on me. They ignored my emails, I gave up after 3 ignored emails. After explaining the same thing to several people on chat, I finally get the jacket reordered and they hooked me up with a pretty good discount. I kinda thought they were just going to call it a wash on the charger, since they sent it to the wrong person, but apparently I won't get my refund for the original order that I never got, until I return the charger. Sounds reasonable, but the amount of time I've already wasted, and still have to devote more time to returning their item they sent to the wrong person, and I'm sure I'll need to get ahold of them again after returning it just to get the refund. And my emails are being blown up with these incredibly corny spam messages every day, despite clicking UNSUBSCRIBE several times. Bottom line, they're incompetent and annoying to deal with. Not worth the time...