My story was simple. I've ordered a car cover from this website www.carautocovers.com and the one I received was defective. When I contacted CarAutoCovers customer care service they did not want to believe me and said that they stand behind their product and that there was no way their cover was defective. I even sent them a photo but they reused to do anything, never got a replacement or a refund. I would not recommend CarAutoCovers to anyone!