I was told free cancellation and now they charging me 80 dollars and on hold for more than 2 hours

/ 72 reviews

2 Aug, 2021 → by ClaimboUser981768

I was told free change and cancellation but now charging 80 dollars. I will never use this again. It should not like this Worse customer service User's recommendation: Never.

Hotels

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Hotels Com - Other Reviews

》 You guys suck in customer service and need a new system this robot answering service is ***

》 Very frustrating and impossible to speak to an agent.

》 Still no refund

》 Did not get double free night credit for last booking

》 Cancel booking

》 Booked and hotel was already full

》 Charged my card but I didn’t get a room

》 I’m not able to redeem my flight credit

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