I am very disturbed at the fact that on June 5th I checked in after an hour of battling traffic I was given a key (wrist band) to an occupied suite. I was given a key and information to room # 2036 but when I entered the room it was clothing, luggage and other belongs to someone else that was staying in that exact same room. I immediately closed the room door astounded at the fact that this has happened. I immediately walked up the hall way and used the house phone to contact the desk to be "told that shouldn't have happened and to come back down to the customer service". at that time it was already after 7pm and the waterpark is scheduled to close at 8pm! Once I reached the desk I was greeted by the same representative that gave us the room, she apologized; however, I asked to speak to the manager, so she went to comsulted Nicole McSweeney the guest services Supervisor insteas and was told to give me a "free breakfast". I guess to accommodate us; However, I feel as if that's #1 unprofessional to send a message without even turning around to acknowledge my family and I to apologize for the huge inconvenience. I feel as if this situation should have been handled professionally and with some sort of empathy. I have brought my kids here for the last 4 years at the minimum once a year but this was the first issue I've encountered and I very disappointed with the results. the kids only had an half an hour to swim in which I mentioned to be told by David at the desk they will give us breakfast. Unfortunately I feel as if booking through Groupon was an inconvenience in which I will report to them. The guy stated that because it was a "groupon He could not reduce the nightly rate". I only booked through groupon because it was the best rate however today is my daughter birthday and she only requested to come to Great wolf to play at the waterpark. she loves this place but to my surprise our business is not valued and there's a lack of customer satisfaction here. I'm displeased at the way this situation have been handled. I have never experienced anything like this before and hopefully I never will again. I know that mistakes happen but I was told this room was vacant and inspected in the system. This could've happened to any of us as guest at the Great Wolf Lodge, unfortunately this have happened to my family and I on my daughter 9th birthday.