I went in on March 30, 2019, after slipping and falling on ice on the way into office because of no salt on side walk. i mentioned you need salt out there and by units which are always icy. She laughed and said yeah. I then proceeded to tell her i was clearing out unit and asked when she wanted to do walk through, She said "Just let me know when your out". I left this place because of the icy conditions, two slips and falls, mice in unit and poor customer service. Now you send me a letter from Allied Interstate saying you will accept $64.50 on a unit your employee failed to follow through on her job and cancel. And next day going in again for walk through, the other girl, who is always rude, doesnt question anything, looks it up and says, "Oh you owe a month" WHAT?? This is the worst place and I would never use again You dont even have a trash bin unlocked for the use of customers And why is the gate open 24-7?? Isnt that a little dangerous for your customers at night? i will be putting this on yelp, reporting your agency to BBB, good thing I have a good friend that works there, and am going to seek legal advice. Just wanted to give you another heads up. Hopefully someone will do their job this time and read it. I called your Management Office THREE TIMES, left messages and not one response. Your company is pitiful.