I'm writing this letter of request for exchange of merchandise. I purchased from Staples Office Supply a hp 920xl combo ink cartridges for my 6500-inkjet printer. At the time of purchase the combo cost $65.00. Unfortunately, my printer stopped functioning and I could no longer required the use of the ink. I have brand new box of ink never been used or opened. I attempted to return the ink to Staples to make an exchange. Due to the expiration date I was unsuccessful in receiving an exchange on the merchandise. I'm truly disappointed that I could not make an even exchange on the merchandise. I wasn't asking for any monetary compensation. Unfortunately, i'm stuck with ink that will not provide any use of service. Hewlett Packard has an exceptional reputation for providing quality assurance to your consumers. I look forward to your reply in regards to this issue. Thank you in advance for your cooperation. Your assistance would be greatly appreciated. Please feel free to contact me [protected]. Sincerely, Tania Wynn