I booked a hotel package through trivago that boasted resort proces at corporate rates. I talked to Mark Kelly aboit the deal. It was offered at the price of $129 per person. When I talked to Mark he said since it was my first time with trivago he'd add in an ocean front room. After talkng with him, he mentioned not wanting customers to pay more than $99 in gratuity.. Then added in am extra fee which I was informed were taxes booking fees and basically what I thought were all the additional fees bringing me to $385. On the recorded conversation confirming my payment I was told that there would be a 90 min. Presentation from the resort and fees and gratuity not exceeding 99 per person. I asked about calling back because i didnt think my partner would do the 90 min Presentation. I was told on recording that there were resorts who didnt do that and i could ask for it when i called the fulfillment center. Then, as recorded i was told i needed to give 30 to 45 days to book and i said I couldnt because i needed to travel sooner. Again on recording I was told that they could make that happen. That was all false information. I called to set up the trip and they wouldnt wven talk to me for 14 days. Then they said I couldnt book for 30 days.. I finally talked to someone to set something up and i was told I couldnt have ocean front. So already i was lied to about a few things. I then booked for a resort. I asked about adding a day at an additional cost. I was told that they would check but that my travel dates of Aug. 2 to 6th were set. I was waiting for an email confirmation. It never came. When I called back I was told my booking confirmation wasnt found and they asked if I paid my additional fees. Again This I guess was my mistake but I thought the additional fees added on in the first place was what they were talking about. I called back again to ask questions on the account. I wanted to ask what those fees were then that were added and make sure I still had my trip booked. During all the time before this talking to customer service i was transfered around, lied to, hung up on.. And after talking to a manager this last time I was yelled at amd insulted. I asked if my trip was booked amd where I would pay the additional fees. The manager said that i dont have a trip booked that the people are all trained to direct us to the fees when booking the resort. She then said it doesnt take a rocket scientist to know wait for a confirmation.. I was screamed at, insulted... I was willing to pay the extra fees, I just wanted to know where they were all coming from. I was informed that one of the persons I have talked to when booking, kimberly l, is no longer with the company. Maybe it is because she didnt do her job correctly and finish booking. I am not getting what i expected and now no longer have thw trip that i had planned... Even with all that the biggest issue is the way I was insulted and screamed at. I cant believe someone like that would be a manager in customer service. I was nice until i was screamed at and then all I said was i dont like the way you are talking to me. Its an abomination working with a company who treats customers. I now have paid for a trip I cant even take.