Called Monday afternoon and said that I needed an oil change and asked what time the shop opened on Tues.He said 7am and I said I would see him then.Went in next day at 7 and the same .guy says I need to leave the car for the day because he was short three guy.I replied that I lived 18 miles away and it would have been appreciated it if he had mentionedC that the previous afternoon.I decided to make an appointment for Thursday at 9.Come in at 9 and a different guy says I have to leave the car.I responded that I had an appointment and I want my oil changed promptly.He said there were many appointments ahead of me(bs) and he was short because three guys were out sick.18 miles each way 4 times for disingenuous babble from pathetic employees.The district manager should be jettisoned for overseeing this dump and not getting different stores' employees to help.After 45 years in retail I will write my first letter to the Better Business Bureau.It will not be as civil as this one and !'m sure it will have plenty of company in the NTB file! User's recommendation: Check reviews from a reputable local dealer.