I purchased this unit from Curry's on 14/2/19 and installed by them on 18/2/19. over the course of the few months I have had this unit I have experienced the Drum knocking with heavy load is having the spin after washing. I have been very careful that the dry weight of my laundry is corect by purchasing a luggage scales. Yesterday 30/7/19 I had a hoover engineer out to look at my machine and I was told that the weight of the laundry goes by wet weight not dry even though the user manual that comes with the machine said DRy weight. today 31/7/19 I rang the hoover telephone line and spoke to Stacey and she reckoned I have the wrong manual for the unit I have and is going to post of the correct manual. Tonight I decided to go online and download the manual from you site and it appears the one available is the one I have already. I am completely mystified that I am going continual conflicting information. the washing machine is 5 months old and I am utterly unhappy with this machine and the after care I am experiencing I always thought Hoover was a good product from a good company but I am wondering if I have purchase a unit that is not fit for purpose. Please give me some proper advice and information that is 100% correct as I feel I am being given the run around.