From hidden warranty discrepancies, policies which hold my property, a warranty holding customer, at ransom, completely unsure on when I will be getting a piece of equipment that is essential to my life back with changing delivery dates for a simple part that shouldn't take more than two days to ship, a customer service system that essentially just barks policy at me in response to my concerns, and after paying the fee I wasn't happy to pay in the first place, just to get my essential piece of expensive equipment that I bought off this company I have to wait 3 weeks to have a battery changed. Every one of the forms of customer service that I've tried for ASUS have been long winded and un responsive in dealing with any of my problems. I recently sent my Asus product to the repair department of this company, under warranty, with a faulty battery. I was very disappointed to be told that my laptop, with 24 month warranty still very much active is not in fact in warranty, because of over charging the device.in reply to an email I sent directly to the customer service team, after being brushed off onto different numbers and emails by multiple members of the so called customer service team, I was told that the reason that my laptop won't be repaired free of charge, under the warranty agreement, a service ASUS wilfully offer, is because the battery has a separate warranty of 12 months. After just over 12 months of use, with careful consideration for the battery life, my product should still be in warranty and this issue points to an issue with either a faulty battery or a massive underestimation in the amount of times the battery can be charged and remain in warranty. If the latter is the case it makes me wonder whether this limit where put in place to insure less claims could be made from the standard warranty on a product worth over £900. My laptop was effectively being held at ransom as, having sent my laptop in good faith to this company as part of their warranty policy I was being asked to cover costs even to get my product back in poor condition or loose my £900+ piece of equipment bought from and sent to this company in good faith. "Alternatively you can instruct us to securely dispose of the device free of charge" seems to me to be a conveniently placed psuedo-threat at the end of an email I received which overall left me with a sense of distress and unease. I highly suggest to anyone considering to deal with this company or buy one of their products to re-consider, equipment can break and decay and if for any reason you have to deal with this company's customer service team and sneaky policies it will be an un-pleasant experience.