Hi I am very upset customer I took back the above modem, cable box on 7/14/2021now I am having a balance of $92.84 even if I did not have the service for a month when I asked why I have a balance the rep. Said I have to pay because they are charging by the month which is very unfair, I am going to let my friends know about the unfair practices going on over their. User's recommendation: I will not recommend any future customers because of your un fair methords.