It is very confusing and frustrating trying to navigate through the website to find important information for questions I have about my account such as "why is my insurance policy labeled as inactive when I've been making payments ?" Or " what does it mean when I can't sign in to my account because there's already an open application?" This is certainly frustrating when you have these questions and it's friday evening and you can't talk to someone on the phone until Monday morning. The website does not seem setup so the average person can easily access the information they need, or just to be able to gain access all together. The words/lingo used in the menus are like a different language to me and you find yourself having to click through everything because you don't know what menu corresponds to the action or information your trying to access.