This is the second time this happened. I ordered a 55 old lady special. My hash browns are black. My requested waffle was a big pancake. My daughter ordered a side hash brown also black. We try to support local businesses. This area is pretty remote but it's never really busy except on sunday. My order was online for pick up, so, we didn't have a chance to examine it. I know it's a small matter but, you know when you're hungry and you can't wait to eat your delicious meal and get a pile of burnt potatoes? It's my last straw.