Terrible customer service all around, they argue with you, give you the run around, and cut you off while speaking-meaning they don't listen to you!!! My FIRST initial free trial was charged as a full six months supply, I sent it back and they tell me it's going to take another 6-8 weeks to process the return and get my *** money back which they should have never taken in the first place!!! After the 6-8 weeks, they "have not recieved the package." One rep said I was going to get the refund expected in another 6-8 weeks, then when I saw ANOTHER charge to my account, I called and that rep said I had to sign an affidavit before they can give me my return and that'll take 6-8 weeks. I hate this company, I can't believe a great company like Guthy Renker is affiliating themselves with this company when I've had such great experience for over ten years with them. If you're thinking about buying this product, don't do it, go to your local GNC, you'll have better luck and service there!