Last November my 40 year-old mechanical Baume & Mercier Swiss watch was losing three minutes per day, which per past experience indicated it needed service to fix it, as I’ve done six or seven times over the years, always with success. It had been about ten years since the last service at Mayor’s and they were no longer doing the service locally but forwarding it to the manufacturer for a minimum $375 fee, so I brought it in to Fast-Fix in the Coral Square mall which represented themselves as being able to fix my kind of watch. After several days they called me and said the fee for fixing my watch would be $245 with a one-year guarantee and asked if I wanted to proceed and I said yes. A week of so later they called and said it was ready so I picked it up and paid the $245. But the watch was still losing three minutes per day so after a week I brought it back to Fast-Fix. Two weeks later I picked it up for the second time and found it was “only” losing about one minute per day, when the normal deviation for my watch has been less than ten seconds per day, but after about a week it got progressively worse and by early January was again losing three minutes so I brought it in to Fast-Fix for the third time. This third time they had the watch for several weeks and when I got it back it was at first gaining about one minute per day but then started slowing down and by May was again losing three minutes per day. I brought it in to Fast-Fix for the fourth time but this time went in on the one day per week when their watchmaker, Elena, who actually does the service, was there so I could discuss the matter with her personally. She told me that each time she put my watch on the “machine,” and as long as they had it, it worked perfectly, but assured me that whatever was wrong she would fix it this time. Eighteen days later (June 10) they said it was ready and I picked it up for the fourth time. The watch was still losing two minutes per day, but by this point, still having confidence in the competence and good faith of Elena and Fast-Fix, I began to think that this was the best my watch would be from now on, that it couldn’t be fixed to work as well as it had before. But by August my watch was losing 7-8 minutes per day, and with this I lost my confidence in the competence of Elena and Fast-Fix. So I called Elena and asked for a refund as after four failed attempts they had not performed their part of the contract (fixing my watch) and I had received nothing of value, no consideration, in return for the $245 I had paid them. She brushed the refund question aside, repeating again that my watch had worked perfectly on their “machine” and told me to bring it in again for a fifth time. They say one of the definitions of insanity is repeating the same failed action again and again. I no longer had any confidence in Elena and Fast-Fix so after some on-line research I took my watch to Raymond Lee Jewelers in Boca Raton who have a certified watchmaker on premises and specialize in Swiss watches. They told me the service fee would be $175 and I agreed and two weeks later picked it up. That was 33 days ago and since then it has gained about 50 seconds, a deviation of less than two seconds per day. So yesterday, being the day of the week when Elena is there, I returned to Fast Fix and related these facts to Elena and again asked if they could give me any refund of the $245 I had paid them as consideration of my part of our contract. She refused any refund of my unreciprocated consideration, again invoking her claim that my watch had worked perfectly on their “machine,” which only proved to me that she was clueless about what had been wrong with my watch, that she couldn’t find it and so couldn’t fix it as anything that didn’t show on the “machine” was beyond her ability and competence. But obviously the watchmaker at Raymond Lee had correctly identified the problem and successfully fixed it. When I pressed my case by bluntly relating these now obvious facts, and stating that taking my money for a job she was unable to successfully perform was misrepresentation and possibly fraud, she took offense and told me we were through and to leave the store. As I left I told her she was through but I wasn’t, having the intent to write this review.