25 Oct, 2019 → by ClaimboUser977636
GoodSamClub 1 year contract
Hello On July 17th I purchased a Fugi Mountain Bike from your store in Dickson City PA. As part of the transaction I purchased the annual maintenance agreement at $29.99. Two weeks ago I took my bike to the store for routine maintenance, and learned the store no longer sells or services bikes. I asked the store associate since they were no longer servicing bikes could I get a refund. He told me he could not do that and I would have to call Gander Mountain. I asked for the number and he told me to look it up on the internet. I found a number on the internet, called today, at the person told me she can only help me with on-line sales. (the number is listed as Gander Mountain Customer Service). I insisted she put me in touch with someone, and she transferred me to a call queue that was never answered. So now I am writing for guidance on whom I can speak to get this refund for a service I paid for and your company cannot provide. Sale Details: Store # - 613 Transaction # - 8222 Transaction Date - 7/17/19 my good sam club member # - 86180**** I can be contacted at: tlzwiebel@***.com 570885**** Thanks z