I am seeing an increasing amount of complaints targeting the mobile application issued by the bank. I am wondering what these customers are talking about? I am having a smooth ride as far as mobile app user experience is concerned with the bank. I am living at one-hour drive from the nearest branch and simply must use the mobile application. I invested a couple of hours of m time to figure out how to perform all operations online, including opening new credit cards, applying for a mortgage loan, sending funds, etc. I have had only minor issues, usually connected to the maintenance performed by the software team of the bank. You can experience lags and even delays in depositing/ sending money but it is inevitable in the today’s digital world. I am being a software engineer myself and cannot blame the bank for something so obvious.
22 Jun, 2021 → by Darrell HookDarrell Hook
Good experience using mobile app
If you are actual Representative of Starling Bank you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.