i have never had problems with the service / maybe a bit expensive Mike (tech) did the furnace maintenance all good a couple of weeks earlier had a new central installed / from the salesman to the two tech's all was completed with professionalism no problems ( can't remember their names) the next visit should be interesting repair of the broken lighter on the fireplace ( compliments of a city worker ) after shutting of the gas to install a new meter the only unit that would not start was the fireplace ( i would not say it was abuse of a starter but it as close ) this happens later in the month. so to this point i have had no problems with Haven