My name is Thomas N. Kinstler; and I am an employee for the city of El Paso Water Utilities. I have on five occasions tried to utilize my FSA debit card for transactions. These transactions were obvious in nature; and I submitted receipts each time. Each and every time; I was required to send additional information. Payflex only allows for one submittal of documentation; then it is considered a fraudulent transaction. I am done being tried and convicted by someone I don't know; because they choose to. The instructions provided by Payflex specifically state that a receipt is an acceptable form. If so, then why is it never enough to satisfy the claims clerk? This is the subject of my grievance. We (the customer) should be able to provide whatever documentation required; whenever, and however many times we want in order to meet these deficiencies. We (the customer) shouldn't be scrutinized as though we are guilty.