To whom it concern, I would like to tell you of my experience when flying with klm to houstonon transit to belize. We arrived in houston (George bush airport) to be met with very long immigration lines, we only had 1hour and 30 mins to get through the lines and collect our bags and check in and go through customs and get tour next flight. I unfortuatly filled out my esta wrong so got taken into immigration and question but later relaised (30mins later) to which we missed our flight. Im not blaming your company for my mistake that was off my own mistake, but what follows is why im emailing you. We went to klm checkin desk to try and get another flight and we did the next day which we appreciated very much but with 2 children and a young adult and my self it was very horrible experience. I asked them to help me find some where close to stay as I do not know the country and the gentelman behinde the desk kindly issued me with a hotel voucher (americans best value hotel) to stay, I went to the shuttel desk which the person who issued the voucher said I would get a free bus to, the man behinde the desk said they dont do shuttels to I asked can I get a taxi he said yes whats the address gave him the voucher and he looked at it phoned them for me. I got the address and away I went to the hotel when we all arrived very tired hungry and hot and 62 dollars to get there to find out that wasent the hotel I was very very mad. I then asked the lady behinde the desk if she could help me find it I phone the hotel help line and they gave me the address and away we went again 50 dollars this time to get there. Then next morning the owner said he dosent deal with urselfs but it was his mistake for letting us stay. So then I had to get to the airport taxi 54 dollars. It was avery expensive experience that I didnt need with young children and would like some compensation for. I have recipts if you which to look athem unfortunatly they are bigger the 2m so I can send them to you. Thank you for listing to my complain a hope to here back from you.