1 Jan, 2018 → by ClaimboUser755909
Fraudulent return policy for gift registry
2
I registered at Babies R Us for the arrival of my first child. During registration I asked quite a few questions and in particular the return / exchange policy for gift items. The manager reassured me that they would take any back that was on my registry whether I had the receipt or not. The associate and the manager also encouraged us to register for more items and to return items afterwards with no problem. My baby has arrived and I went to return / exchange items and after $56 of products was informed I reached the limit of returns / exchanges. As you can see Babies R Us fraudulently advised on their registry policy just to get us to have our friends and family spend money at their stores. When asking the associate that was helping me with the return / exchanges what the policy is, she didn't know and then asked the assistant manager. The assistant manager didn't know the policy either but the "computer" has said that I can't return / exchange anything else as I've reached the limit. The assistant manager said I would need to call corporate to discuss. I contacted corporate and the associate on the phone (Rissa) also didn't know the registry return policy. Babies R Us is deceiving and fraudulent on their policy. I would NOT recommend any parents to be registering with Babies R Us.