Call them, Blizzard white at [protected] and get a return merchandise authorization number, send package back with that number, be sure to get a tracking number on package, call your credit card company and dispute the charges, oh and just to be prepared, take a picture of package with all info before you send it. You should have the money in your account soon, maybe they will get the message if everyone does this, it takes a little time but is worth it, don't let them win... Mad Mary