I did receive a call from Terminix. Just as expected, the reply was non-committal with no liability assumed. In fact, I don't even think the person that called back had any authority. I would like to elevate this complaint to a higher level. Regards, David Brightwell Cell: 713-302-**** User's recommendation: I would not recommend this company. I have been with them for over 20 years but have not received any help in solving a problem that Terminix failed to catch.