Warning DO NOT BUY FLOWERS from this company! My wife order flowers online for her mother and mother in law for mothering Sunday. They arrived on Thursday and the standard of them can only be described as absolutely shocking, we and our parents are so dissappointed!!! Take a look at the photo of the flowers we received vs the photo off the Lovely Flora world website. We contacted customer services immediately they apologised and offered a new replacement to arrive on Wednesday, my wife explained that's no good as it would be 3 days after Mother's Day! The other option offered by customer services was they we will give us 50% discount off your next order! We said no we need to get nice flowers to our parents so they have them on mothers days, they have refused to give us our money back, can you beleive this treatment. It really is hard to believe that they are refusing to give us a refund, they are sayig the heads of the flowers is out problem, this is how we received them, looks like they have been damaged in transport, but look at the lack of flowers we paid just under £22 for these for each parent !! We have now sent 3-4 e mails with photo evidence and still they refuse to take accountability it's ridiculous and my wife is so upset, wasting hours of time on e mails and now I am doing the same in writing these reviews, its all been caused by sub standard products and very poor levels of service. We are going to report to trading standards, will also share our experience on various social media sites to protect others from having the same experience. So please look at other 1 and 2 star reviews we are not the first customers to experience these issues. WARNING DO NOT BUY FLOWERS from this company for your loved ones or any special occasions. See photos below: