Dealing with the Roto Rooter in Northern Virginia has been an absolute nightmare. We called them to fix a faulty water heater and the technician said we just needed to fix a part. We trusted his judgment, had the part fixed, thought all was well. Wrong - water kept leaking without our knowledge until a few days later we noticed signs of water damage on the ceilings and carpet of 3 floors of our townhouse (water heater is on 3rd floor). Called Roto Rooter back and this time the production manager, Ron Shifflett, came along with the technician. Immediately the manager said the technician should have put in a new water heater in the first place and told us the admin office would contact us to straighten the issue out. We said, fine, they put in a new water heater, and left after getting our money. Now we were left to deal with the damages to our home, spending a LOT of $$ to dry carpets/dry walls/ceilings, painting, putting in new carpet - a complete nightmare financially and otherwise. And we NEVER heard back from Roto Rooter regarding the mistake they made - no compensation for the botched job whatsoever, they won't take our calls or answer our emails. Tried reaching their General Manager in Northern Virginia, Calvin Williams without so much as an acknowledgment. When we finally heard back from the Production Manager, Ron Shifflett, he says the reason for the leak was the water heater pan was too small - not even a sensible argument - and refused to acknowledge what he himself said while doing the job, which was that the severity of the leak was the technician's fault for not replacing the water heater when we called them the first time. If you are in the Northern Virginia area, do yourself a favor and DO NOT use Roto Rooter. If their technicians mess something up they will deny it, take your money and run. Don't trust them. I learned the hard way.