Placed my order of revolution for cats, and paid for tracked shipping. I received an e mail stating revolution had been shipped on May 31, 2018. I was expecting the product to be arriving soon. On the 8th day, I called their 800 number, and was told the product had been shipped from Australia and was now in customs in New York. I asked why New York since Australia seems closer to the west coast. He did not have an answer for this, just repeated that it was in New York and to expect it by the 14th at the latest and to call if it did not arrive as stated. I received the product on the 13th and appears to have been shipped from Germany. The product was correct, although the cat weight range was in kg, not pounds. Product will not expire till 2020. I have read many bad reviews since ordering. However, so far, my experience has been positive with the exception that that I did not expect to wait 2 weeks, and finding that the company is not based in Canada. No prescription was needed, but I was ok with that since my pet was recently seen by the vet and I had bought the product from her. The vet did say that she would give me a prescription for on line purchase if I wanted one.