We arrived at 1724 Silver Poplar lane, Sevierville,TN yesterday evening. Plan is to relax and have fun indoor. This AM, one of bathroom on second floor on top of kitchen leaked, so we could not use kitchen , we are out of house which we had no plans for. We had to secure kitchen floor to prevent any fall by using utensils to collect water. Bathtub won’t drain and so leaked per family member but had to finish to come out of tub. No one showed up for hours to check despite 3 phone calls, until we left close to 1.30 pm. Family member went to office to discuss around 3 pm ior so. Per staff, “ will give you 10% off”, was a big joke. Office staff was told by maintenance person that “ shower curtain was out. Of course no one was in bath tub then. Family member felt cheated and rental office having no concern about our unhappiness. We could have done same activities at home what We are doing here on street. We did not have to waste 4 digits money for stress. My fun desire is already killed. If this agency/ owner beilived in guests’ comfort and convenience , would explore Options to treat guest to look into their comfort and want to have them come back. This agency has completely ignored It. They should think about if guest spending money , few dollars is not a concern but it’s ETHICS, BUISNESS TACTICS, HONESTY OF OWNER AND STAFF of AMERICAN PAYRIIT GETAWAYS. Staff refused to provide name and information ofOwner and / or Supervisor.