1 Jan, 2018 → by ClaimboUser167815
fee assessed to payments made on time
1
I was charged a penalty fee for paying my charge bill online on the due date. I was told that I could avoid the fee if I paid the bill late in one of the retail stores as the company gives a one day grace period on all payments. I am in a state affected by the snow/ice storms and cannot get out to a retailer. The fee makes no sense if the company allows a one day grace.