To whom it may concern, This email is to lodge a complaint regarding a flight rebooking for booking code: V3G4G9 from London to Dar es Salaam. Since I can no longer make this flight, I tried calling customer service to rebook the flight for a trip between Boston - Dubai. However, I was informed that my flight could only be rebooked only between destinations in the same continent (Europe and Africa). However, I was NEVER informed of this condition at ANY point during the flight booking, payment or confirmation process. I was only made aware of the following four conditions as shown in the screenshot attached - implying that I should be able to rebook between any two locations as long as I paid the 130 GBP fee and the fare difference. While calling the agent, they were also unable to provide or send me any proof whatsoever of the above-mentioned fare condition, which gives me all the more reason to doubt and suspect this. This is completely unreasonable and unfair since I was never made fully aware of the ticket restrictions and rules while making the purchase. Every customer is entitled to receive such information BEFORE making the payment. Even now while looking at my flight details/itinerary or trying to book another flight on the same route, I still cannot find any evidence for such a restriction on rebooking. I don't think I should be held liable for any conditions that weren't included within the terms and conditions of my ticket. Thus, I would like to lodge a complaint and request that I either (1) be given a refund for this ticket or (2) be allowed to rebook between BOS-DXB as indicated by the only fare conditions supplied to me while booking (and the only conditions mentioned on my itinerary). If a satisfactory resolution is not provided in this matter, I will be proceeding to take serious legal action against Lufthansa. Not providing such crucial information at the time of booking is equivalent to blatantly lying to, and cheating customers. And I want to ensure that the airline is held responsible for such unethical and illegal actions and that other customers won't have to go through this in the future. According to my ticket conditions, I need to rebook the flight before tomorrow (Friday, July 26 2019). Thus, I really hope you will be able to respond to this email before then.