On wednesday 24 january, 2018, my daughter (courtney marie) bought four tickets for the elton john final tour concert from onlinecitytickets.com which were listed in section 302 and 304 at philips arena in atlanta ga. There are no 300 level sections for this concert. Courtney marie called me on thursday 25 january, 2018, because she was concerned that she was ripped off because when she went to the phillips arena website the section onlincitytickets listed didn't exist for this concert. On or about 6pmest thursday 25 january 2018, we called the onlinecitytickets customer service (#custserv) number [protected]. We explained the situation to #custservrep1 who placed us on hold then came back and said they had a computer "glitch" and the tickets did not exist. They refused to make a refund for the fake tickets and we escalated to #custservsup1. Same explanation and no resolution but said they would contact courtney marie or me via telephone call by noon the following day. No one called on friday but they did send an email stating the #custserv department was aware of the situation and would contact us with a resolution. On or about 6pm friday 26 january 2018, I called the 800 number again and got the exact same run around. When I asked for a physical address to send legal correspondence, they said they could not give out any information (according to a woman who said her name was john also fake). So no tickets and no refund.