Date of Incident - 14/11/2015 Issue- Failure to fix boiler on three visits Visited property -17, 19, 20th November 2015 The boiler stopped working on the 14th November 2015, we called Homeserve requesting a call out they sent an engineer from Plumright (outsource company) on the dates above. The engineer did not correctly identify the issue and what parts he required and returned twice thereafter not fixing the boiler. He flooded the laminate flooring causing swelling and damage. Three full working days had to be taken off work and the issue is still not resolved. We have had no hot water or heating for 10 days, during which it has been - degree weather and snow. We called Homeserve daily and they claimed they would call back within 2 hours and failed to do so on each occasion. We made verbal complaints on three separate calls (they stated they would escalate) and we received no call back or follow up. Communication from HomeServe was atrocious and condescending. Telling us we should contact Plumright ourselves if we wanted feedback. We did this on several occasions and they told us they did not consider this an emergency. The conditions are not conducive to positive health and they provided no feedback or support on resolving the issue. We still have no heating or hot water and have endured a terrible experience.