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+44 800 694 4167 (United Kingdom) +44 192 265 9700 (Head Office) +44 177 275 8758 (HomeServe Claims Management) +44 129 575 5535 (HomeServe Plumbing and Drainage) +1 855 336 2465 (United States) +1 866 922 9006 (Service Line Warranties of America) +33 170 960 263 (France) +39 848 781 192 (Italy) +34 911 774 635 (Spain)
Cable Dr.
Walsall , England, West Midlands
United Kingdom – WS27BN
United Kingdom
ClaimsClaims Management Department, Fulwood Park, Preston, PR2 9NZ

HomeServe Claims Management Fulwood Park, Fulwood, Preston, PR2 9NZ HomeServe Plumbing and Drainage Unit 20, Cherwell Business Village, Southam Road, Banbury, Oxfordshire OX16 2SP

North America

Norwalk, CT
601 Merritt 7, 6th Floor, Norwalk, CT 06851, USA

Chattanooga, TN
7134 Lee Hwy, Chattanooga, TN 37421, USA

Service Line Warranties of America11 Grandview Circle, Suite 100, Canonsburg, PA 15317 France 20 Rue, Edouard Rochet 69008, Lyon Italy Assistenza Casa, via Cassinis 7, 20139, Milano Spain Reparalia, Camino del Cerro de los Gamos 1 – Edif.6, Parque Empresarial Cerro de los Gamos, 28224 Pozuelo de Alarcon, Madrid Show MoreShow Less

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Complaints & Reviews — HomeServe Membership

1 Jan, 2018

water leak from mains pipe

I have waited approx. 10 days for today’s appointment since lodging the complaint. Homeserve could not come earlier as they said they are too busy. I have specially taken a day off work. At 12.50 pm Homeserve called me to tell me their engineers are too busy to come today. This is not acceptable answer after 10... Read more➤

Plumbing Services

1 Jan, 2018

Not doing the repair jobs

On Oct 13, 2016, reported main water pipe from basement floor break to Homeserve insurance. They sent two plumbers, one on 14 and the other on 17 Oct 16 and they said they will send one more for the estimate later. Meantime I kept calling them since they did not send anyone to repair. Yesterday, I called... Read more➤

Plumbing Services

1 Jan, 2018

Shower repair

Home Serve came and left by breaking shower cubicle. Home Serve called due to a water leak – engineer checked it and said shower needs to be sealed. Not there job to do it. The Shower unit being a whole unit had to be moved – cracked and broke the bottom half of it. Engineer apologised ring... Read more➤

Plumbing Services

1 Jan, 2018

Failure to fix boiler

Date of Incident – 14/11/2015 Issue- Failure to fix boiler on three visits Visited property -17, 19, 20th November 2015 The boiler stopped working on the 14th November 2015, we called Homeserve requesting a call out they sent an engineer from Plumright (outsource company) on the dates above. The engineer did not correctly identify the issue and... Read more➤

Plumbing Services

1 Jan, 2018

Poor Engineer Scheduling & Knowledge

Arranged an appointment slot of between 8am – 12pm on Tue for an engineer to visit to diagnose a fault with the boiler. He turns up at 11.45 and after 1.5 hours of being unable to diagnose the problem, he rings the boiler manufacturer (who tells him within a minute to order a new control panel). New... Read more➤

Plumbing Services

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I bought a hoverboard for a child a year and a half ago. The child is happy. Some time has elapsed and the machine can no longer be charged. Due to lack of time, the warranty was not taken and remained so. Now began the warm weather you remembered. A relative, an electrician, dismantled everything and found that the boards had already been screwed and overloaded, although they had not been serviced. This means that the product has been returned in advance for warranty, that person has been given a new hoverboard, but this one has been repaired and put on the market as new. Because you are careful before you shop at this store and check the product carefully.