I have never in my life have had such a horrible costumer service experience . I had a bank statement that I brought in from my bank (which costed me to print ), to cancel my membership because I was going to go take care of a family emergency and I wasn't well enough to be going to the gym aswell as that forced me to go to Ontario to take care of a family member . Technically i have more then one residence one in BC and one In Toronto . When I came in, I was told all good don't worry about it, it's been canceled, as I am going home I get a confirmation email of a cancelation . A week later I get calls everyday that hey you need to bring a proof of move then I mention that I did and then I came to the realization that the entire staff was new that day ... they had said that ... so no one photo copied my information . Of course after many phone calls I was busy dealing with my personal life being annoyed by the gym I called them and talked to a manager WHO ABSOLUTLY was so rude to me I couldn't believe it, she talked down to me like I was a child with her tone of voice and 0 remorse to my situation, I then called my bank and got them to email my bank statement. After they emailed Me a statement (which also costed me money ) I emailed VI my statement, LEGALLY PROF OF ADRESS was submitted so I was supposed to be done with this issue and move on with my life, I then Continue to talk to the same person, Heather the regional manager that told me I needed to go make a new bank account In Toronto and send my account information with change of adresss from there ... I coudnt believe how she did not want me to cancel no matter what prof I showed .. I told her I wasn't going to CHANGE MY BANK ... like are you serious lady . The way I was spoken to, no one ever deserves to be spoken to that way when a client is going through a difficult time ... it blows my mind that type of person represents the company this way . It's unbelievable.