3 Nov, 2020 → by ClaimboUser810803
Failure to abide by their own policies
1
DO NOT BUY FROM THIS COMPANY. Their return policy states that if you are unhappy with your item for any reason, you can engage them for return within 14 days of receipt. They DO NOT ABIDE BY THIS POLICY AT ALL. I ordered their $150 advent calendar for my daughter for Christmas. It arrived with a damaged advent box. The box is PART OF THE ENTIRE GIFT, yet they are saying that they will not replace the damaged box with an empty one because it is "outer packaging". They will not exchange the entire item, for an undamaged one. They will not return it for a refund. This is the second horrid experience I have had with this deplorable company. And you cannot call them or email them. You are only able to message them through their horrendous portal on their website. I submitted proof of damage on my initial inquiry. They proceeded to act like they didn't see/receive my photos for three more contact attempts (which take days to respond). User's recommendation: Do not give these people ANY of your money. They do not honor their return policy and do not care one bit about customer satisfaction.