I emailed this to Zulily, it was ignored: On January 8th I ordered a HearthSong Secret Garden Make an Entrance Doorway Curtain for my young granddaughter. (order #[protected]) I received a confirmatory email stating that the item would be shipped by 1/20/19. That sounded fine; her birthday is February 14th. By 1/22, I was beginning to wonder why I hadn't heard anything from Zulily. So, I called customer service to find out the status of my order. The service representative said the tracking showed that it wasn't even received at Zulily yet to be shipped out. I started to worry. Customer service lady told me it wasn't unusual (not helpful), and she had no idea when it might be shipped out. I didn't get an apology for the inconvenience (standard professional courtesy). She only said the item didn't have the little "can ship out quickly" rocket on it. On 1/28 I received an email saying the order shipped, but I didn't receive it until February 13th. Plus, the item was shipped in the cute, original "Secret Garden Make an Entrance Doorway Curtain" box, not inside another box, and so the box wasn't so cute anymore; it was banged up and ripped when it arrived. Not gift-friendly. It looked like it was a yard sale item. After I got my order, I received an email asking what I thought of my recent purchase. I told them. It took 5 weeks to get to me. (If I had known that it'd take so long, I never would have ordered it.) Updates would have been helpful so I wouldn't worry. Instead of excuses when I inquired of the status, an acknowledgement of the inconvenience would have been appropriate. Response from Zulily: "Thank you for letting us know, what our members think and experience is very important to all of us here at Zulily, I want to assure you that we strive for making it right and are focused on what we can do to make your experience effortless and enjoyable. We're always listening, and we want to hear what you have to say. Please feel free to reach out again with any additional questions or concerns you may have. Dominique F. Then Zulily emailed that they would like to extend to me a $5.oo credit for my next order of $20.oo or more to make up for the problem with my Secret Garden order. I emailed a reply to that, and went into more detail about my recent purchase experience. I stated how it should have gone, how customer service should have handled it, how paramount customer service is to me, and that a $5 credit to pacify me was not just insufficient. I expected a full refund, considering the 5-week wait, shoddy service, and the condition the item was in when it arrived. I stated that I would not shop with them again, and I would take my complaint to review sites online for prospective customers to see. That email was deleted by Zulily instead of replying to it, hence for that part of the conversation I rely on my memory, but that's the gist of it. Zulily sent a separate response with a phone number to call if I wanted to speak to a manager or "supervisiors" (spelling not mine). But by then I was fed up and now I'm finally ready to get on social media and tell my story of dissatisfaction with Zulily.