4 Oct, 2020 → by ClaimboUser401158
Expensive Leather Fading Despite Advertising Claim

1

We recently bought two La-Z-Boy aniline leather recliners to replace two similar recliners also made by La-Z-Boy. The original recliners were in place for 14 years and the stitching on the arms failed, but otherwise they were OK. They were leather and except for the stitching were still very good looking. The new recliners were in place for less than six months and it was noticed they had faded a lot on the sides facing the windows. La-Z-Boy customer service was contacted and they refused to honor the warranty claiming fading is not a manufacturing defect. The advertisement said the leather would retain its colors (like the originals did) and the warranty does not exclude fading. Despite that, La-Z-Boy refuses to honor the warranty, and they blame us for the fading. If there was no manufacturing defect that caused fading as La-Z-Boy says then their advertising is false and deceptive because their claims of color retention are big, bold and are not amended with any statement about fading. Now we know by doing a lot of research that aniline leather has the worst possible fade resistance despite what the La-Z-Boys false advertising claims. We also know we are not alone in dealing with this problem. In fact there is a web site lazyboylies dot com that has been put up by a very mad consumer who seeks others with the same problem to join a class action lawsuit. This issue is moving through the courts. Go to the web site and register your name. There is no cost and once the class action lawsuit is certified we all stand to get our money refunded. This class action lawsuit will not cost us a penny and all that is needed now is upset customers of La-Z-Boy like me from all over the country to get La-Z-Boys undivided attention. I have gone to the lazyboylies dot com web site and sent in my name and email address. It is time La-Z-Boy and its lousy customer service gets to pay for how poorly it treats its customers. User's recommendation: Do not buy from this company.
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