We made a booking with Europcar on June 2 online to rent a car from June 9 to June 14, pick up at Piazzale Roma, Venice. Our booking was being confirmed instantly, and I also gave my credit card details to guarantee my booking! On both 5th and 7th, I received 2 emails which were "so kind" to remind me to pick up the car on 9th. BUT DISASTER happened on 8th, the day before pick up, I received an email simply said: (Copy and phase here) "Good morning, this is Europcar, no cars available for tomorrow. We are in over booking. Best regards Venice Downtown Manager Venezia Downtown Office: [protected] | Fax: [protected] P.le Roma 496/h 30135 Venezia - ITALY Just like that?! No apology? No sorry? Since we were staying at Venice already, we run to the office at once to check what was going on, when we showed up, a staff, a male who did not willing to tell us his name no matter how hard I asked! He simply said, "Yes, we are in overbook, no car for you, you're not the first one to have no car for tomorrow, you're the fifth or sixth people to come here today, so no car! I tell you the same, I tell them the same, no car!" I had gave my credit card to make this booking! And I got the confirmation as well! If you don't have car available, you won't confirm customer, right? How do you define CONFIRM this word?? It there is no car available, you should inform customer earlier, not keep sending a reminder to remind customer to pick up the car but then tell him no car at the end?!! I asked him how could it be happened, how dare he said it's the website's matters, he even said this kind of overbook happened all the time, not just happened on that day! "ALL THE TIME"? Really? What kind of service is that indeed? Since I had to reach Prama by 1400 on June 9, I asked him if there is any car available from the airport or any suggestion that may help us to solve this horrible situation, he simply say no! We lost the whole day (My last day in Venice) to find a way to Parma for next day, but no direct train, nothing! Try to put yourself in our situation, a traveler in an unknown and unfamiliar city, it is so anxious, so frustrated and helpless… Our planning was totally ruined by your company, Europcar! With the help by Budget, we finally got a car but has to pick up at the airport. For this accident, we lost our precious time, our last day to visit the (prepaid) museum and the clock tower at St Mark Square which cost us 58 Euros, not only that, the very next day we have to go to airport to pick up the car and cost another extra 40 Euros for the taxi! It is not the worst thing, the worst is we COULD NOT arrived Prama by 1400 and missed our best friend's wedding!!! We have many experiences to rent a car for over 20 years, this is truly the first time we had such horrible experience and this is also the first time we choose Europcar! I swear there will not be next time in my life! Europcar has no integrity, no trust at all! I even gave my credit card details!! They cheated on customers for giving them the credit card details! Who knows what they will do with our cards! We were supposed to rent the car from other companies, they replied instantly that there was no car available at Piazzale Roma, but Europcar said yes! That is why we booked it from Europcar. But certainly Europcar is not honest! For this, we lost hundred euros; 2 day of precious time; haven't visited the Museums and clock tower; late for Prama and missed our friend's wedding!!! We took 18 hours to fly to Venice from Hong Kong, time is so so precious for all travelers! This is totally unacceptable!! So I am here to advice people who read our horrible experience, please be careful for to choose a car rental company!