Called for a/c thermostat to be fixed today (Saturday 8/7/2021 ) to their 24 hr/7day a week emergency service and was told they don't work on Saturdays or Sundays and I would have to wait 40 to 48 hours for someone to come out. They increased the cost of my warranty - I had it for almost 20 years and now they won't give me service? No A/C on a 90 degree day and that was just this morning. So I ended calling a local contractor and had to pay $349.00 to get it fixed and now I have A/C. Also the rep who answered the phone could barely speak English and I could barely understand her. Had to get her to repeat her questions/statements over and over again so I could understand. Why are they not hiring Americans who speak English? Why Indians?