Good afternoon, My name is Joseph Deering, I am an active duty Navy Chief Petty stationed in Fort Belvoir, VA. I recently went to your Springfield Lids location to have my rank (a fouled anchor embossed with the letters USN) embroidered on a hat to support fundraising for the newly selected group of Chief Petty Officers. Also, I am a combat veteran and was hoping to proudly display my rank atop my ball cap. To my disappointment, the product I received was terrible and looks like something made at a second hand store. Not to fault the employee helping me, he was working alone and the store was very busy, but I am sure that Lids would not endorse such a product to leave their store. I paid over $40 for the abomination displayed in the attached photo. I am a huge fan of Lids and I have spent hundreds, if not thousands of dollars on hats, jerseys, and other Products. Please refund my order, or I would be just as happy if you could have my hat made correctly and expedited to my home. I will be happy to ship back the hat given to me. I can be contacted via email at [protected]@ymail.com. I look forward to seeing how this incident is going to be resolved. Thank you for your time. Very respectfully, HMC(FMF/SW) J. Deering