I am sorry to have to write this complaint. I have recently received from a co worker of your company sending me a very disrespectful message who represents your company that made me very uncomfortable yet he continue on with the comments and when I shared to my friends such rude comments. I have a few people...
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The new lids on the coffees don’t work well it is hard to drink out of it without making a mess specially drinking, I dislike everything about them please bring the regular lids back I’m not impressed with being burnt when going to work . Everyone I know dislikes the new lids it’s my first coffee and...
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Good afternoon, My name is Joseph Deering, I am an active duty Navy Chief Petty stationed in Fort Belvoir, VA. I recently went to your Springfield Lids location to have my rank (a fouled anchor embossed with the letters USN) embroidered on a hat to support fundraising for the newly selected group of Chief Petty Officers. Also,...
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On June 30th I called Lids and spoke to a representative that told me she could cancel my entire order as it was delayed by an extra month. With Raptors recent win I wanted to get my order sooner as they had not been shipped by June 24th. One item needed an escalation request. On July 2nd...
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Their site is not secure! Somehow they lost my personal info, and a stranger started using my credit card info! They lost my personal information!
Poor service
When I arrived from Antalya, I didn't get a suitcase in Brisbane. Missing... Not flying... No message. All night, with a crying baby on my hands, I filled out an application for lack of luggage. No calls from Smartlynx about the current situation in the coming days. It is good that the responsive staff at Melbourne Airport and by calling them, I received some info about the current situation. I got a suitcase a week later, but it was taken out; mothers were transferred, checked out... well, not stolen... To this day, I have not received an apology "for the inconvenience". Great company, so keep going!
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