You can cut and past "Rotten Rv Roof Tennessee" in a search (google video) engine to see video of the roof damage. 11/18/2018 used some of my "Extended Warranty I paid for" refund check to get a few repairs done. In 2 HOURS heat was fix. 1 crushed duct with holes and the other disconnected from the furnace. Slide adjusted to go out and in correctly and MISSING BOLTS replaced and loose ones tightened. Resealed the under belly. He told me (I crawled under to see it for myself loose bolts finger tight) that a few more times of operation and the remaining bolts would of fell out and the slide would of just fell out onto the ground. Boat N Rv couldn't even diagnosis (i gave them pictures twice showing the leak)and fix a toilet leaking flush valve in 31days it was in for service. 11/15/2018 It was like pulling hen's teeth but after 4 months emails, phone calls and letters, I finally got the money back for my extended warranty. Still waiting to hear about my 1 year warranty provided by Boat N Rv I never received. 11/12/2018 - Surprise! No air at all blowing from the kitchen and living room vents in the slide area (other vents blow warm air). Looked underneath and the heated under belly is sliced open below furnace slide area . Holes in duct work and evidence of work done on slide mechanism in an attempt to fix it so it would come out straight. I knew of the cosmetic (wheel well sticking out and they re-attached) damage they admitted occurred while movie the trailer and was assured the service department checked out the slide mechanism and it was fine. Another fine example of the quality workmanship of Boat N RV's service department! They didn't even bother to reinstall the under belly membrane they cut and left it hanging! 10/19/2018 - Boat N RV "NEVER SENT MY MONEY TO AMERICAN GUARDIAN SERVICE" for my extended warranty and that is why it was rejected by American Guardian Service. I was also entitled to a "full refund". because of this. He also said they were trying to figure out a way to give me my 1 year warranty and that is what the hold up was. Remember, I requested a 5 year extended warranty but I found out 4 moths later, the amount I paid was for a 6 year. This made it look like a 1 year paid by Bout N Rv plus my 5 year came to 6 years total. I guest I must be the first to keep digging to catch them in this scam. I hope This Helps You Make An Informed Decision! Boat N RV, Rockwood Tn. Purchased April 2018 a 2017 Layton (NEW) They Lied saying it had a Factory Warranty. (we told them several times that was the only reason for buying new) Why is it a MANAGER SPECIAL? Told me the Owner decided not to carry that line anymore by a sales person who worked there for over 7 years? Signed the paper work to purchase and gave them a down payment. Then found out the manufacture went out of business 2016 so there was NO Factory warranty. Advertised Pictures on the web site didn't match trailer. They removed the dinette, Tv, Slide molding, replaced the stereo and cut the wires instead of using (later date)a wiring harness. Offered us a FREE 1 yr bumper to bumper Warranty Better Then Factory. We opted to purchase a 5 yr extended warranty as we planed on having it for several years. Out of the first 74 days of owning the trailer BOAT N RV had it for 31 DAYS for very minor issues! All work was denied Warranty coverage. So much for bumper to bumper guarantee! Went to put Maxairll vent covers on the vents and discovered a section of the roof was rotted. Holes in the membrane. Roof coverage denied. We have 12 to 15 thousand dollars for repairs depending on what they find. Knoxville Rv dealer estimate. Went to cancel the warranty and found out we paid for the whole 6 years. So we didn't received the 1 year paid for by Boat n Rv and the 5 year extended by us. No response to letters, emails or voice mail. There is a lot more but you get the idea. 3 Share Response from the owner a day ago When trying to find more information regarding your particular experience, I was unable to locate you in our system. If you will, please send me a little more information on your current issues so that I can better assist you.