Worst customer service I have ever had!!!!! I am shocked that a courier service can mess up so badly that their client (ie me) has to explain paper work and do the liaising with DHL because of their incompetence in sending a package from Australia to New Zealand - and to top it off have to wait 2 months for the delivery and have to pay $384 and also have to pay clearance in NZ (when I was advised that there would be no additional fees - I did ask if there would be a clearance cost) for doing their jobs, all up it cost me $494 AUD, I could have caught a cheap flight and back to NZ and have my items delivered same day! really ridiculous service, I was advised by Jordan and Ricky at the Campbelltown Branch (Please note as off 3 weeks ago Campbelltown branch has a new owner who is very helpful and had no idea about this issue) that this was elevated to management for compensation which apparently never happened! My suggestion would be to stay clear of Jordan who now works at Pack and Send HQ and Ricky who works at Seven Hills because if you have an issue due to their incompetence it ends up being your problem to fix and not theirs. I have never written a bad review about a company before but feel so strongly about this as it has been 3 months since I engaged with them and nothing has been done. For clarity and transparency the paper work that was done in branch by Pack and Send was all incorrect and NZ customs would not accept it, I had to re-do it all with the help of DHL who was Pack and Sends Representative in NZ, next time ill go direct to DHL.