We have been in our "new home" for about a year now. Within the first couple of months we've experienced nail pops, missing trim, mold in the wall because of something not done properly in the shower. After many emails and phone calls to headquarters they sent repairers out. For the most part most of the repairers did their part. Fast forward as I'm walking around my house I'm noticing spots where the painters did patch work but not paint over what they did. Then I go out back to see that they left a big paint spot because they didn't use the right color paint. I've tried contacting headquarters and the guy that oversee this area but to no avail. This is our first home but if I had read some of these reviews I would've ran the other way.