I have called the local store in order to get proof that I paid my account off. I am currently buying a home and the account showed opened on my credit report and my lender advised that the account is affecting my debt to income ratio. Once the credit has been pulled they can not pull it again. It is the law. The lender simply needed proof the account was paid in full. So I called and they said they could not provide me that information only my last receipt and they sent the paid information to the credit bureaus. I came into pick up what they had and didn't have it. I explained I just need something that shows it's paid. They refused and said their manager would call that day. No call. Went the next day and again said they relayed the importance and he would call that day. No call. Here is it Sunday and nothing. I am supposed to close on Wednesday. It's disgusting that I paid all that money and they were irresponsible and never sent the info to the credit bureaus and this is likely costing me my mortgage and if doesn't it costing 10000 more down payment. I don't understand why I can't get a statement to show the paid off status. I work for the attorney general in Florida and it's sad that I have to file a complaint in order to get something I should be entitled to. Thanks to the manager never calling. I will never ever purchase anything from this company and I plan to repost this to every single internet forum as well. Hopefully others will think twice before using this company. Update: today I waited on hold for 33 minutes just to get hung up on. Got a response from someone through Facebook and here it is 1:00 pm and still no call or resolution and my lender sent my disclosures and documents with acceptance Now still showing. User's recommendation: Never would recommend.