We took pictures and sent them to the Raymour representative. We were told that all full mattresses are not exactly the same size and the difference was acceptable, I was furious and felt they should bring a new mattress. I might add I called them on the day the mattress was delivered. It took them almost a week to get back to ma. I am happy to say that after you reached out to them they called me and they are delivering a new mattress today. Thank you. User's recommendation: At this point I am still very angry at the blasé attitude of Raymour and Flanigan .,