17/05/21 Client number- 6337806829399970281638 I visited you st peters st branch in derby at around 2pm this afternoon extremely excited as once again I could have my coffee inside with my husband and daughter, we went inside and they chose to sit on the comfortable big sofa chairs and I joined the table in my wheelchair. My daughter went up to place are order whilst i and my husband stayed at our table only to have a member of your staff call to me from over a table away quite loudly told me I could stay there as I was blocking another table and told me I could sit at the table she had chosen but then again very loudly said "well I could move the entire table if you want to stay there", I was so embarrassed it was awful and completely devastating as half of the customers were looking over, I can not believe I was made to feel so upset. There was no reason that your member of staff could not have walked maybe 10 steps to me and spoken quietly. I then spent my visit holding back my tears, there isn't many places that I have always felt safe to go into on my own but I always safe there until today. Most of your staff are brilliant and as helpful as they can be. The only member that needs training on dealing with customers and discretion is a woman called Emma could you please ensure she receives help. Many thanks Mrs Lindsay Delderfield